Reference

Clear Terms for Every rockbook9 Account

Our legal framework covers how your account is created, how your data is handled, and what rules apply when you access rockbook9 from India — where availability depends…

Terms of UsePrivacy PolicyCookie PolicyAccount ConditionsData Retention Rules

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What Our Terms Actually Cover

rockbook9 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

rockbook9 operates under a jurisdiction-dependent access model — meaning your ability to hold an account and use the platform is subject to the laws applicable in your region of India. Our Terms of Use define the contractual relationship between you and the platform: what you agree

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to when you create an account, how disputes are handled, and which governing law applies. The Privacy Policy sits alongside this and explains exactly what personal data we collect during registration, during payment processing via UPI, Paytm or PhonePe, and during normal account activity. We do
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not sell your data to third parties. Data shared with payment processors like UPI, Paytm and PhonePe is limited to what is strictly required to complete a transaction. You may request a copy of your stored data at any time through the contact paths listed on
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this page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you need to exercise a data right, dispute a term, or ask a question about how your account information is stored and used, our policy…

HOW WE HANDLE THIS

Data Handling, Security and Your Account Rights

Concrete practices sit behind every policy claim we make. Here is how we actually operate across the six areas that matter most to your account.

Data Collection Scope

We collect only what is required for account operation: name, contact details, payment identifiers for UPI or Paytm, and session activity logs. No additional profiling data is gathered without your explicit consent via a clear opt-in prompt.

Cookie Practice

Our cookie policy distinguishes strictly necessary cookies from analytics and preference cookies. You may accept or decline non-essential cookies at any point through the cookie settings panel accessible from the site footer.

Account Security

Account access is protected by password hashing and optional two-factor authentication. Any change to your registered email, mobile number or payment method triggers a verification step before the update is applied to your account.

Data Retention Period

Transaction and account records are retained for the period required by applicable financial regulations in the jurisdiction where your account is held. After the mandatory period, data is deleted or anonymised on a rolling schedule.

Who to Contact

Our designated data contact handles all formal requests including access, correction, erasure and portability. Reach them directly by email or through a Help Centre ticket marked as a data rights request for fastest routing.

Requesting Changes to Your Data

You may request correction or deletion of your personal data at any time. Requests are processed within seven business days. If a deletion request conflicts with a legal retention obligation, we will explain the specific reason in writing.

Common Questions About Your Legal Position

These questions address the legal and data topics that come up most often from account holders in India. Each answer reflects our actual policy rather than a paraphrased summary.

Access depends entirely on the laws applicable in your specific region. Where local law permits, you may create and use an account. We recommend checking your regional regulations before registering, as availability is not uniform across all Indian states.

Registration captures your name, email address, mobile number and a verification identifier. If you add a UPI or Paytm payment method, the tokenised reference for that method is stored — never raw account credentials or full card numbers.

Submit a data access request through the Help Centre ticket system or by emailing the policy team with your account identifier. We will compile and deliver your data package in a structured format within seven business days of receiving the request.

Yes. A deletion request can be submitted at any time. Where no legal retention obligation applies, data is erased within seven business days. If specific records must be kept under financial law, we will notify you in writing with the relevant reason.

Disputes are handled under the governing law specified in the Terms of Use applicable to your account region. Our policy team attempts resolution first; if that fails, the Terms outline the formal escalation process, including the applicable jurisdiction for legal proceedings.

Transaction data shared with PhonePe, UPI or Paytm is limited to what those payment processors require to complete and verify the transfer. We do not share this data with advertisers, analytics third parties, or any other commercial partners.

Log in and navigate to account settings to update standard details. Changes to core identity fields — registered email or mobile number — require a verification step for security. If you cannot complete verification yourself, contact the policy team directly for assisted correction.

Clear Terms for Every rockbook9 Account

Reach Us About Any Legal or Policy Matter

Data Handling, Security and Your Account Rights

Data Collection Scope

Cookie Practice

Account Security

Data Retention Period

Who to Contact

Requesting Changes to Your Data

Common Questions About Your Legal Position

01 Can I access rockbook9 from my location in India?

02 What personal data does rockbook9 store when I register?

03 How do I request a copy of the data you hold on my account?

04 Can I ask for my account data to be deleted?

05 How does rockbook9 handle disputes about its terms?

06 Are my PhonePe or UPI transaction details shared with anyone?

07 How do I update incorrect personal details on my account?

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